The ITIL SVS includes 14 general management practices, 17 service management practices, and three technical management practices, all of which are subject to the four dimensions of service management.
In ITIL, a management practice is a set of organizational resources designed for performing work or accomplishing an objective. The origins of the practices are as follows:
- General management practices have been adopted and adapted for service management from general business management domains.
- Service management practices have been developed in service management and ITSM industries.
- Technical management practices have been adapted from technology management domains for service management purposes by expanding or shifting their focus from technology solutions to IT services.
The 34 ITIL management practices are listed in Table:
| General management practices | Service management practices | Technical management practices |
|---|---|---|
| Architecture management | Availability management | Deployment management |
| Continual improvement | Business analysis | Infrastructure and platform management |
| Information security management | Capacity and performance management | Software development and management |
| Knowledge management | Change control | |
| Measurement and reporting | Incident management | |
| Organizational change management | IT asset management | |
| Portfolio management | Monitoring and event management | |
| Project management | Problem management | |
| Relationship management | Release management | |
| Risk management | Service catalogue management | |
| Service financial management | Service configuration management | |
| Strategy management | Service continuity management | |
| Supplier management | Service design | |
| Workforce and talent managementt | Service desk | |
| Service level management | ||
| Service request management | ||
| Service validation and testing |
