This section provides more detail on each step of the

Continual improvement takes place in all areas of the organization

The central element of the SVS is the service value

Organizational governance is a system by which an organization is

A guiding principle is a recommendation that guides an organization

The service value system takes some input from opportunities and

For service management to function properly, it needs to work

The objective of an organization is to create value for

A shared understanding of the key concepts and terminology of

The key components of the ITIL 4 framework are the